Frequently Asked Questions

Please find below a list of frequently asked questions. To request support or to search our knowledge base please log into your account and use your account menus.

Who installs the software?

Kowam Systems offers installation service which is part of the price. We can install on site or remotely. Remote installation depends on your IT infrastructure and support services.

How about staff training?

Installation and one day's training is included in the price. Typically we select one or two members of staff and train them to become the on-site trainers. These on-site trainer then train other members of your staff as and when neccessary.

All our systems come with a comprehensive help system which should answer any operational questions that you or your colleagues may have.

How do I get support?

Kowam Systems provides a helpdesk style support, in addition to the comprehensive online help file that ships with our systems. Users typically log an issue with our technical support team using an online form. Kowam Systems endeavours to respond to all queries with 48 hours.

What about maintenance and bug fixes?

Our systems are fully tested. However, customers are encouraged to report all bugs and issues to Kowam Systems. These will be fixed and included in the next version or released as patches. Patches are free of charge.

How much is this support?

Maintenance and support is free for the first three(3) months of purchase! After that, its usually 15% of the list price. Support is charged per annum and in advance.